Refund Policy — Arena Dangal

REFUND

Refund Policy

● IN EFFECT

Effective 2026

Overview

Arena Dangal runs skill-based competitive tournaments. This document defines exactly when refunds apply, how they're processed, and what happens in edge cases. Read carefully before joining any match.

🎟

Entry Fees

01 — Match Registration

🚫

Non-Refundable After Joining NO REFUND

The moment you confirm a match slot, your entry fee is committed. No cancellations, no refunds — regardless of whether you later decide not to play.

✅

Platform-Cancelled Match FULL REFUND

If Arena Dangal cancels a tournament for any reason, your full entry fee is automatically returned to your wallet — no action needed on your part.

⚡

Special Cases

02 — Exceptions & Edge Cases

⏱

Missed Match / Late Entry NO REFUND

Failing to join the match room on time is not eligible for a refund. Set reminders. Match schedules are published well in advance.

📡

Device / Internet Failure CASE BY CASE

Technical issues on your end — bad connection, game crash, device failure — are generally not grounds for a refund. Exceptional situations may be reviewed at our sole discretion. Document your issue and contact support.

🔄

Duplicate Payments REFUNDED

If your account was charged more than once for the same transaction due to a payment gateway error, the duplicate amount will be refunded after our finance team verifies it.

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Quick Reference

03 — Decision Matrix

Situation Eligible? Timeline

You joined, match played

✗ No

—

Platform cancels match

✓ Yes

Auto / instant

You missed the match

✗ No

—

Your device/net failed

? Review

48–72 hrs

Duplicate payment error

✓ Yes

24–48 hrs

Changed your mind

✗ No

—

⚙️

Processing

04 — How Refunds Work

💳

Wallet Credits Only

All refunds on Arena Dangal are processed back to your in-platform wallet. Direct bank transfers or UPI refunds are not supported. Your wallet balance can be used for future tournaments or withdrawn separately.

⏳

Processing Timeline

Eligible refunds are processed within 24–48 hours from the point of approval. Auto-refunds (platform cancellations) may reflect instantly. Complex cases involving technical review can take up to 72 hours.

Raise a Request

Email support@arenadangal.com with your match ID, user ID, and a clear description of the issue. Include any screenshots if relevant.

Internal Review

Our team verifies your claim against match records and platform data. You'll receive an email update within 24 hours confirming whether it's eligible.

Wallet Credit

Approved refunds are credited directly to your Arena Dangal wallet. You'll receive a transaction confirmation on-screen and via email.

🛡️

Integrity

05 — Abuse & Fraud

Zero Tolerance

Fraudulent refund requests, repeated false claims, or any attempt to manipulate the system will result in immediate and permanent account suspension — without warning or appeal. We take competitive integrity seriously. Every claim is logged and cross-verified against match data.

🔍

All Requests Are Audited

Every refund request is reviewed against live match records, server logs, and payment gateway data. Inconsistencies are flagged automatically.

⛔

Repeat Offenders Banned

Accounts that abuse the refund process face permanent bans. Banned accounts forfeit all wallet balance and future tournament eligibility.

Need Help?

📧

Email Support

support@arenadangal.com

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Help Center

Support Hours

Our team typically responds within 12–24 hours on business days. For refund-related queries, include your registered email, match ID, and transaction reference to speed up the process.